Terms of Service

Color/Stain and Size Variations:

Heartland Amish Furniture is not responsible for variations in wood color, stain color, cherry pits, knots, knot holes, mineral deposits, sap wood, and wood grain. Wood is a natural product created by the environment, the natural characteristics will not allow for a perfectly uniform product and pieces may have color variations. Sizes are given as overall sizes and may change without notice. We try to keep sizes updated as models are changed however dimensions may vary from those stated. If you have a dimensional limitation please call to confirm dimensions.

Estimated Completion Date:

Heartland Amish Furniture produces solid wood, hand crafted furniture and each piece is made to order. Amish-built furniture is not factory made: additional time is required to build and finish each piece to meet the high standards expected of custom made furniture. The "estimate" completion date is the approximate date the order is expected. Heartland Amish Furniture is not responsible if the "actual" completion date varies from the "estimated" completion date. We will do everything we can do to try and get your order in timely manner, however, we will not rush the build and finish process, we want you furniture to be built with the highest possible craftsmanship available. The normal build and finish time for Amish furniture is 6-10 weeks. Occasionally, additional weeks are required for shipping, we are not responsible for third party shipping schedules and times.

Warranty Information:

Every piece of furniture we sell comes with a 10 year guarantee against defects in materials and workmanship. Should you detect a defect, simply return the item to us and we will repair it at no charge other than necessary shipping costs. This warranty does not apply to issues caused by the failure to maintain proper (35%-45%) humidity levels in the home.

Payment:

Heartland Amish Furniture will charge a 50% non-refundable deposit of your order total to your Visa, Discover, American Express, or Master Card upon checkout. The remaining 50% will be charged when the shipper takes possession of your order. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. No products will ship until the final funds payment has cleared.

Sales Tax:

There is a sales tax charge for any order delivered within North Carolina.

Order Status:

Order status may be checked by e-mailing us at furniture@heartlandamish.com Or by calling 828-684-7400. Please include your order number. Most orders take 6-10 weeks from order placement to delivery. Many of the Amish do not have phones or computers, so we do not have a means to track order progress. We will not have any updates available until at least the 4th or 5th week of the order process.

Cancellation, Order Changes and Return Policy:

Cancellations

We understand that sometimes financial difficulties arise unexpectedly, therefore we allow a 3 day grace period to cancel your order for a full refund. If you cancel your order after 3 days you will be charged a 15% (of the furniture total) restocking fee. Heartland Amish Furniture does not have the ability to stop an order once it has been put into production, and therefore absorbs the cost of the furniture. All cancellation requests must be given in writing and we will process your return within 10 business days of the request.

Returns and Refunds

Heartland Amish Furniture operates on the principle that we seek to provide our customers with the highest quality Amish furniture. However, our refund amount is limited to the purchase price, minus shipping and discounts, if we cannot satisfactorily resolve a problem you have with your furniture. Because each piece of furniture is custom built we are unable to return it to the builder, therefore, if you decide to return your order after the order has been received you will be subject to a 15% restocking fee of the furniture total plus the cost of shipping. Custom furniture (i.e. any and all items with customized sizing, specialty staining/finishing techniques) and Clearance furniture cannot be returned unless received damaged. Your money will be refunded to your credit card once Heartland Amish Furniture has received notification that your order has been picked up. You must notify Heartland Amish Furniture in writing within 3 days of the receipt of the order.

Damage Policy:

We request that you inspect your furniture in its entirety (packaging materials and the individual piece[s]). Any cosmetic damages (i.e., scratches, dents, nicks, etc.), must be reported at the time of delivery. Once our shipper leaves, we cannot be held liable for any cosmetic damages. Damages pertaining to the integrity of the piece (i.e., building errors, uneven staining, etc.) must be reported no later than 3 days after receipt of your order. We recommend having a camera and pen and paper ready when your order is delivered to record any potential damage issues. When possible we ask that any damage/issues be noted on the Bill of Lading paperwork. Photos will assist the claims process to happen more expediently. We are here to help with any questions you have and to help with the processing of your claim. Please submit all claim information to Heartland Amish Furniture.

Printed Catalog:

We're sorry, but because of the continuing variety of our inventory and the number of Amish builders we use, we do not have a printed catalog to distribute. However, we may have additional pictures and literature that we can email if specify what products you are interested in. E.g. Single Pedestal Table and Chairs, Wall Entertainment Center, Corner Entertainment Center, Shaker 3 Door Hutch, Glider Rocker and Ottoman, 3 Door Nightstand.

Incorrect Pricing:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error Heartland Amish Furniture shall have the right to refuse or cancel any order placed for product listed at the incorrect price. You will be contacted when the error is found and be given the opportunity to proceed or cancel the order. Your receipt of an email order confirmation does not signify our acceptance of your order, this is done when an "Updated Order" is sent reflecting your deposit.

Is My Transaction Secure?

All information gathered at this site will in no way be distributed or sold to anyone. We respect the right to your privacy and we will protect it. The cart is protected on the secure server so that all your information will be encrypted to avoid being intercepted by a third party. Rest assured that your information will reach us safely, securely, and privately.

Enforcement/Choice of Law/Venue:

Any and all disputes relating to this Agreement, Heartland Amish Furniture Privacy and Shipping Policy, your use of the site, the service, or the content are governed by, and will be interpreted in accordance with the laws of the State of North Carolina without regard to any conflict of law’s provisions. The venue for any and all disputes relating to this agreement shall be in Asheville, NC.

Password Security:

If you register to become a Heartland Amish Furniture customer, you are responsible for maintaining the confidentiality of your account identification and password information, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your member identification and password. NO financial data is stored by us, when logging into your account the only information available will be name and address as well as current or completed orders