Complete Satisfaction Guarantee
Your Satisfaction is Guaranteed!
Complete Satisfaction Guarantee: We strive to bring you quality Amish furniture from the industry’s most respected craftsmen. We will service your furniture at no charge within ten years of delivery, regardless of its construction, finish or parts defect. After that period, parts, labor and transportation may be charged depending on the nature of the repair, age and condition of the furniture, the manufacturer’s warranty and the repair time required.
Manufacturer’s Warranty: We honor all our manufacturers’ warranties. Warranty terms vary by manufacturer, also by different components within the manufacturers’ products. It is important to note, depending on warranty terms, age and condition of furniture, shipping, handling and labor may not be covered items. See your sales associate for details.
Payment Methods: Heartland Amish Furniture welcomes payment by cash, personal check, MasterCard, Visa or Discover. Full payment is required before release of furniture.
Special Orders: We will be happy to arrange special orders of merchandise to meet your home furnishing needs. When doing so, it is necessary to provide a 50% deposit. Heartland Amish Furniture does not require any deposit on in stock furniture.
Returns on Special Orders: If for some reason you are displeased with your order, please notify us within three business days after delivery or customer pick-up. Merchandise will be picked up by our White Gloves delivery team on the next available delivery truck. Please note, all returned special orders will be charged a 15% restocking fee.
Customer’s Own Material (COM): Special orders of upholstered furniture utilizing material other than the manufacturer of the frame style will require a non-refundable full payment in advance. Such orders may not be returned.
Non–returnable/Non-refundable Items: Rugs, bed covers, mattress pads, arm caps, pillows, decorative pillows and fabric yardage are all non-returnable items. Fabric protection is non-refundable.
As-Is Clearance: These items are sold as-is with no warranty, refunds, returns or cancellations.
Bedding: Please allow an adequate period of time for your body to adjust to your sleep set. King and queen sets must have a center support system. In addition, a mattress pad is required by the manufacturer’s warranty to preserve the surface quality of the bedding.
White Glove Delivery: White Glove delivery includes delivery into your home and assembly of all items. Our professional delivery team will place the furniture in the room(s) you designate and handle any assembly (i.e., assemble beds, place hutch tops on hutch bases, shelf placement, etc.). We inspect every piece before it ships. In rare instances damage may occur in transit. Please inspect all furniture at time of delivery, if damage occurs, please be sure to note it on the Delivery Receipt then call us directly to report damages.